Marcus Tan

One of my most recent encounter with interpersonal communication problems happened a month ago at my workplace with my boss. Now don't get me wrong, she is a nice person and I generally work very well with her but it was just that particular incident in the process of getting work done that day. So the following was what happened.  One month ago, some client forms had to be submitted and I was tasked to do it as my boss was overseas. However before I could submit them, I had to date them. Therefore, a set of instructions were sent to me via message and it was as follows: "Must help date each form some on 22nd some 21st and some on 23rd but 23rd ones must only submit on 23rd afternoon k. Keep in touch when you come in." As you can see from the text, there were a lot of dates and it was rather confusing.So on the day I went to the office, I did not know which dates she wanted on each form and as she was not contactable, I went to consult with other colleagues.

Dear Ms. Goldstein, Thank you very much for taking the time to write in to us. We value every feedback from our guests as we strive to improve the experience that we provide with every stay. We would like to express our sincere apologies for the unpleasant experience that you have encountered over your stay with us. Please rest assure that this is not our usual standards and our Front Office Manager has since been informed about this. The Front Office Department had also been briefed and retrained so that such incidents would not occur again. Additionally, we have also notified our partners at Agoda about the issue you had encountered with the complementary breakfasts. Therefore, a representative from their company would be contacting you over the next few days to assist you on this matter. Once again, on behalf of the hotel, we sincerely apologize for the inconvenience and dissatisfaction caused and please rest assure that we will see through the entire process to ensure that